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Job Description
1. Technical Support
• Provide first-line support for hardware, software, and network-related issues.
• Respond to service desk tickets, troubleshoot problems, and ensure timely resolution.
• Assist end-users in resolving IT-related issues and provide technical guidance.
2. Hardware & Software Maintenance
• Install, configure, and maintain computers, printers, and other IT equipment.
• Perform regular updates and patches for software applications.
• Manage inventory of IT assets and ensure proper documentation.
3. Network Support
• Assist in maintaining local area networks (LAN), wireless networks, and internet connectivity.
• Monitor network performance and report issues to senior staff.
4. System Administration Support
• Assist in creating and managing user accounts and access controls.
• Ensure compliance with IT policies and procedures.
5. IT Projects Support
• Assist in the deployment of new IT systems or upgrades.
• Provide support during IT-related training sessions and initiatives
•Ensure that all IT equipment is in good working condition and renew outdated devices appropriately.
• Work closely with other departments to understand their technology needs and provide tailored IT solutions.
• Train new employees on IT policies, tools, and systems used by the organization.
• Assist in developing and maintaining an internal knowledge base or helpdesk resources.
Skills Description
- Technical Skills: Basic knowledge of hardware, software, and network systems.
- Problem-Solving: Ability to troubleshoot technical issues effectively.
- Customer Service: Strong interpersonal skills to assist end-users.
- Time Management: Ability to prioritize and manage multiple tasks.
- Adaptability: Willingness to learn and adapt to new technologies.
Job Details
Job Title
IT Technician
Job Country
Saudi Arabia
Job City
Dammam
Job Role
Other
Employment Status
Full time
Employment Type
Employee
Preferred Candidate
Career Level
Entry Level
Nationality
Saudi Arabia
Energy Tech
EnergyTech (formerly known as SPSP) was established in 2008 to meet the energy sector’s workforce needs and support Saudization in the Kingdom of Saudi Arabia. It was founded by the Ministry of Energy, the Technical and Vocational Training Corporation (TVTC), Saudi Arabian Chevron, Saudi Aramco, and Aramco Gulf Operations, with the support of the Human Resources Development Fund (HRDF).
An independent, non-profit institution, EnergyTech is governed by a Board of Trustees representing its key stakeholders. The energy sector in the Kingdom consists of numerous contracting companies engaged in exploration, drilling, and production operations, working closely with major industry leaders such as Saudi Aramco and Saudi Arabian Chevron.
EnergyTech delivers comprehensive training programs to fulfill the sector’s Saudization requirements. Backed by several leading international energy contractors in Saudi Arabia, the institution has developed a range of industry-specific training programs delivered exclusively at its facilities. This ensures that graduates enter the workforce fully competent and ready to take on highly skilled technical roles.
In addition to its core technical programs, EnergyTech offers short courses and certifications for employees and contractors, an accelerated engineering development program for young engineers, and leadership programs designed for professionals serving the energy sector.